Casinok Privacy Policy for Accounts, Payments and Identity Checks
Last updated: 22 August 2026
This Privacy Policy explains how personal data is collected and used when a player visits Casinok, opens an account, completes verification, makes a payment, contacts support or uses casino and betting services. It should be read with the Terms and Conditions and the cookie controls presented on the site.
1. Controller and scope
Ryker B.V. is identified in published Casinok information as the operating company. The current legal notice and footer provide the controlling entity, registered details and privacy contact route. This Policy applies to website, account, cashier, verification, support, promotion and responsible-play processing.
2. Data collected through the account lifecycle
| Data category | Examples | Main purpose |
|---|---|---|
| Identity | Name, date of birth, nationality, ID document | Eligibility, KYC and fraud prevention |
| Contact | Address, email, telephone number | Account notices, security and support |
| Technical | IP address, device, browser, cookies, session logs | Security, functionality and diagnostics |
| Financial | Deposit route, masked card data, wallet and transaction records | Payments, AML review and reconciliation |
| Gameplay | Stakes, wins, losses, sessions and promotion use | Account operation and safer-play controls |
| Communications | Chat transcripts, emails and complaint evidence | Support, dispute handling and quality control |
Payment-card numbers may be processed by payment providers rather than stored in full by Casinok. Crypto activity can include public wallet and blockchain transaction information. Never send a password, seed phrase or private key to support.
3. Legal grounds for processing
Data may be processed to perform the account contract, comply with legal and regulatory duties, protect legitimate interests such as fraud prevention and platform security, and act on consent where consent is the appropriate basis. Marketing consent can be changed without affecting essential account notices.
4. Verification, AML and source-of-funds review
Identity, address, payment ownership and source-of-funds evidence may be requested according to account and transaction risk. Documents are used to confirm that the account and payment route belong to the same person, meet age requirements and satisfy anti-money-laundering controls. Upload documents only through the authenticated route shown in the account.
5. Cookies and similar technologies
Essential cookies keep sessions, security and account functions operating. Preference cookies remember settings. Analytics cookies help measure performance and errors. Marketing technologies may measure campaigns where permission is required and given. The cookie banner or browser settings can be used to manage non-essential categories; blocking essential storage can affect sign-in or cashier continuity.
6. Recipients and processors
Personal data may be shared with payment processors, identity-verification providers, fraud and security services, game and platform suppliers, hosting providers, professional advisers and competent authorities. Each recipient receives data needed for its function and is subject to contractual or legal controls.
7. International transfers
Operating and service providers may process data in different jurisdictions. Where transfer safeguards are required, appropriate contractual, legal or adequacy mechanisms should be used. The privacy contact route can be used to request information about safeguards relevant to a specific transfer.
8. Retention and deletion
Data is retained for the period needed to operate the account, resolve disputes, prevent fraud and meet legal, tax, AML and regulatory obligations. Account closure does not always permit immediate deletion of legally required financial or verification records. When the retention purpose expires, data should be deleted, anonymised or securely isolated.
9. Security controls and player responsibilities
Casinok applies organisational and technical measures appropriate to account, payment and verification data. Players must use a unique password, secure their email and device, verify the domain and report unfamiliar activity promptly. No online system removes all risk, so prompt reporting is part of effective account protection.
10. Data rights
Subject to applicable law, a player may request access, correction, deletion, restriction, portability or objection, and may withdraw consent for consent-based processing. A request should identify the account and right being exercised. Identity may be checked before data is disclosed. A complaint may also be raised with the relevant data-protection authority.
11. Marketing preferences
Promotional email, SMS and push preferences can be changed through account settings, the message unsubscribe route or support. Security, payment, legal and account-service notices may still be sent because they are needed to operate the account.
12. Age protection
The service is intended only for adults who meet the applicable age requirement. Age checks may be performed, and parents or guardians should use device-level controls to prevent underage access.
13. Changes and contact route
Material updates may be communicated through the site, account or registered email. The date above indicates the current revision. Privacy questions and rights requests should be submitted through the privacy or support channel published in the authenticated Help area, with only the information needed to locate the account and process the request.